Last updated: 29 July 2026
These Terms govern the use of the LabBiz AI platform at labbizai.com ("the Service"). By creating an account or using the Service you accept them. If you use the Service on behalf of a company, you confirm you are authorised to accept these Terms for it.
LabBiz AI is a communication platform for small businesses: appointment notifications, campaigns, live chat and AI assistance across the channels you connect (WhatsApp, SMS, telephony) and the business systems you connect (such as a CRM). The Service transmits YOUR messages to YOUR customers; we do not provide the customer lists and we do not message anyone on our own initiative.
You are responsible for the accuracy of your details, for keeping your credentials safe and for everything done under your account, including by the staff you invite. Notify us at once if you suspect unauthorised access.
You may only message people who have given you a lawful basis to contact them — your own clients, with consent where the law or the channel requires it. Purchased, scraped or third-party lists are forbidden.
You must honour unsubscribe requests. Our platform removes people who ask to stop, and you must not re-add them by other means.
You must follow the rules of every channel you connect — for WhatsApp, the WhatsApp Business Messaging Policy and Meta's terms; for SMS, the aggregator's and the operator's rules.
Prohibited content includes anything unlawful, deceptive, hateful, adult, gambling- or drug-related, and any attempt to impersonate another business. Channel providers may restrict or block your number for violations — that decision is theirs, not ours.
Your client base and your correspondence remain yours. We process them only to run the Service for you, as described in the Privacy Policy, which forms part of these Terms. We keep the rights to the platform itself — its software, design and content.
AI helpers draft, translate and summarise text at your request. Their output is a suggestion: you remain responsible for what you actually send. AI can be wrong — check anything that matters before it reaches a client.
The Service connects to platforms we do not control (Meta, SMS aggregators, telephony and CRM providers). Their availability, rules, pricing and decisions — including restricting a number — are outside our control, and the Service may be limited when they are unavailable or change their interfaces.
Paid plans are billed in advance for the chosen period and renew automatically until cancelled; you may cancel at any time and keep the Service until the end of the paid period. Where a free trial or free tier is offered, its limits are shown in the dashboard. Prices may change with at least 30 days' notice. Channel costs charged by third parties (for example Meta's per-message fees) are separate from our fees.
We work to keep the Service available around the clock, but it is provided "as is": we do not guarantee uninterrupted operation, and maintenance windows, third-party outages and force majeure happen. Support is provided by e-mail and in-app during business hours.
We may suspend an account that breaks the messaging rules, endangers the platform or other users, or is materially overdue on payment. Except for urgent cases we warn first and explain what has to be fixed.
To the extent the law allows, our total liability for any claim is limited to the fees you paid for the three months before the claim, and we are not liable for indirect or consequential loss, lost profit, or for damage caused by a third-party channel's decision. Nothing here limits liability that cannot be limited by law.
You may close your account at any time from the dashboard. On closure the Service stops and your data is deleted as described in the Privacy Policy; export what you need first.
We may update these Terms; material changes are announced on this page and by e-mail before they take effect. These Terms are governed by the laws of the State of Israel, with the competent courts of Tel Aviv-Yafo. Contact: support@labbizai.com.